FAQ

Where can we find your products?

Products from By Samii Ryan are available in the "Stores" section of our website.

Do you accept refunds, exchanges, or returns?

Sorry, we do not accept refunds, exchanges, or returns. If there is a problem with your order please email info@bysamiiryan.com and we will be happy to answer your questions.

Wholesale?

We offer wholesale pricing, please contact info@bysamiiryan.com.

How do I care for my By Samii Ryan jewelry?

By Samii Ryan offers brass and silver jewelry plated with gold or silver. Overtime it can tanish if exposed to chemicals. The best way to care for your items are to avoid contact with chemicals and avoid getting the products wet! Make sure you take it off when you shower. I know it can be hard.

How long does shipping take? Do you ship International?

Products from By Samii Ryan are shipped within a week of purchase. First class States mail takes 2-5 days to receive and a tracking number is sent to your email once your item is shipped. International shipping is first class and does NOT come with a tracking number. Shipping can take 5-15 days to receive if it is out of the USA.

What forms of payment do you accept?

We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.

PayPal

How secure is this store?

This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Do I need a PayPal account to purchase from this store?

No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.

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